FAQ's

What is an Escape Room? 

An Escape Room is an interactive game that transports you right into another world! You and your team must solve a series of clues and puzzles in order to unlock and uncover the secrets of the story and move your way through each space in the room. The end goal is to escape before your 60 minutes are up! Escape Rooms are a perfect indoor activity for friends, families, couples, and even your co-workers. 

What are the recommended team sizes? 

We can take anywhere from 2-8 people per room, meaning 40 people across 5 Rooms per hour! We have had groups of 2 get out just as fast (if not faster) than groups of 8 so it is doable with any group size! For multi-room bookings, you must have a minimum of 4 people per room, and we can host a total of 40 people in one session. 

What happens if I feel locked in? Claustrophobic? 

No need to worry! Our rooms are nice and big, there are no extremely small spaces and the entry door is unlocked for you to leave if you feel uncomfortable, which may also be used in an emergency, to use the bathroom during the game or to take a break if needed. 

What happens if we don't get out in time?  

A Confinement staff member will come and let you out and you will be invited back to try again another day. 

What happens in an emergency or if we need help? 

Your main exit is the door you entered through, which is always unlocked. If your nearest emergency exit is locked, then it will automatically de-magnetise and open in an emergency, allowing for an easy exit from the room. An app is provided to a designated member of your team to call on our staff for any reason. You may also use the door you entered through to contact staff for assistance. A briefing will be done before the game starts so you know where everything can be found for reassurance. 

What is an outdoor game?

Our outdoor games involve participants solving puzzles and searching for clues to locate specific landmarks within a set time limit. The games promote teamwork, problem-solving, and allow a chance to explore the area, making them a favored option for outdoor recreation.

Perfect for one or multiple teams, ideal for friends, families corporate events and travelers. 

What are the recommended team sizes? 

A recommended team size is between 2 to 4 players per team. Whilst the games can be played individually they can be a little difficult for one person. Check with staff if you want to play on your own and they can make a recommendation. Talk to us about making this an event, no group is too big! 

What happens if the weather looks bad after we have booked?

As the game is played outside, the weather can affect your enjoyment. If you want to reschedule your game give us a call. We can help you rebook or find an alternative indoor option if available. If a suitable option isn't able to be found, we can either provide you with vouchers to use at another time or issue you a refund.

Afterpay - We have afterpay available for in-store payments only. If you would like to book and pay with Afterpay, please call us on 07 838 0058. 

Eftpos/Credit Cards –  online and instore

Pressie Cards 

Cash - Yes we accept cash

Invoice / Bank Transfer -  for large bookings we can issue an invoice for bank transfer. This is not available for single-room bookings. 

Online - Payments made via our website are processed via our merchant provider RezdyPay.  RezdyPay handles all our online transactions, with security through data encryption. RezdyPay is the highest level of Payment Card Industry certification available, Level 1 PCI Compliant and SCA Compliant. 

Confinement Gift Vouchers - vouchers that have been purchased from Confinement can  be used to pay for products and services supplied by Confinement.

We have four designated car parks located just outside the front door of Confinement Escape Rooms for our customers.

Please note that these car parks are available on a first-come, first-served basis and are exclusively reserved for our customers during the duration of their booking. In the event that our car parks are full, there are alternative options in close proximity. The Museum car park is only a one-minute walk away and offers 62 car parks at low rates. Alternatively, Grantham Street is a six-minute walk and provides a two-hour parking limit. There are also parking spots further down Victoria Street, which is 2 hours free in the CBD.  Click here for more info on CBD Street parking. 

Reading Glasses: We recommend bringing your reading glasses along as they will be very useful for reading clues and digits on our locks if required. 

Shoes: We do require shoes to be worn at all times. We recommend not wearing high heels for all games so you can really get into the game.  

Sunhat and Water Bottle: For outdoor games.

ID: We are a licensed venue, so if you would like a drink, make sure bring your ID.

Escape Rooms

• Adults aged 14+ years old are all welcome. 

• Children aged 10 to 13 years old can play without an adult (defined as someone over the age of 14.) but an Adult is required to drop them off and pick them up. The adult making the booking is responsible for the child and any damages caused by them.  

• Children aged 5 to 9 years old are allowed to play if an adult is also playing (defined as someone over the age of 14.), puzzles are challenging in all rooms so an adult will be required to help children progress through the game. The game is primarily designed for adults.  However, some children can be valuable members of a team under adult supervision. 

• Children under 5 years old (including infants) are not permitted access due to Health & Safety concerns.

Outdoor Games

There are no age restrictions, however, we recommend reading the descriptions or talking to our team about what games are best suited to the age of your team. 

Events

Some events have strict age restrictions, please read carefully or talk to our team before booking.

The game is in English which requires you to read English written and verbal clues. Although some puzzles are not language specific. 

Escape Rooms: We do have some wheelchair accessible escape rooms. In terms of room layout and doorway width, The Saloon Escape Room is the most wheelchair-friendly, then Project Alpha, and then Lady Luna's Cottage of Mysteries. Please feel free to contact us for more info or pop in and we would be happy to show you the spaces.  

Scavenger Hunts: Please check the individual game descriptions before booking some games do have stairs as they work around the environment they are based while others don't have stairs so they are accessible. 

Take Home Games: Yes, these games can be played wherever suits you, at homes, a cafe, at the park you decide.  

Cryptic Crawlers - Yes, this game is wheelchair friendly.

Woodlands Murder Mystery: Unfortunately the homestead has stair and the game requires you to access all rooms in the homestead.  

Night Stalk: No, unfortunately, there are stairs in this game.

We currently do not have wheelchair accessible bathroom facilities at Confinement.

The Saloon Escape Room doubles as a function/party space - set with tables and chairs. Our reception area also has several tables and chairs. Please contact events@confinement.co.nz with more details about your requirements and we can make some recommendations for you. 

Yes! We offer FREE team photos after your game, which will be available on our Facebook page @confinementescaperoomshamilton. If you don't feel comfortable with the photo going on Facebook, we can email it to you as well. 

Can we take our own photos?  

Escape Rooms: We do not allow phones or cameras in the escape room as we do not want to spoil the game for others who have not yet played. Staff will take a cool team photo for you at the completion of the game. 

Scavenger Hunts and Other Events and Games: Yes, Go for it! Just be careful not to spoil too much, and we would love it if you share your photos with us!   

As we have a range of different products and offerings, it is important that you check any specific terms and conditions that may relate to the game/event you are purchasing. If you need assistance or advice, please call our office on 07 838 0058 and our staff can clarify these for you. 

As a guide, escape room and scavenger hunt bookings can be amended up to 12 hours prior to the start of the game – subject to availability. Amendments include date and time changes and number of attendees. Cancellations made inside of 24 hours will incur a cancellation charge. For single room bookings there is a one-person cancellation charge, which would have been paid at the time of booking as a deposit. For multi room bookings the charge is 50% of the total booking.   

Most date specific “Events” such as the Murder Mystery Nights, Cryptic game nights and Cryptic crawlers are non-refundable, but can be amended with 48 hours notice. 

Night Stalk tickets are non-refundable, but if the event is cancelled by us due to poor weather conditions an alternative date may be offered. If no suitable date is available, then a refund will be provided. 

All Christmas events tickets for “events as above are non-amendable and non-refundable. 

No refunds are provided for no shows. 

See our full terms and conditions here